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RAAMA

15.10 For each two-way voice communication application that has voice-based services, are these services usable without the need to listen or speak?

Official methodology to test criterion 15.10

Test 1 (15.10)

iOS and Android
  1. Identify in the application the features available (apart from the oral communication feature) that are based on listening to information or issuing commands, for example
    • voicemail;
    • an automatic switchboard (e.g. one that requires you to say a number between 1 and 4 to be redirected to a service);
    • or any other interactive voice server.
  2. Check that:
    • the information is available without having to listen or speak (e.g. via a text transcript or a chat system);
    • the actions can be carried out without having to listen or speak, or that there is an alternative to the functionality that can be used without having to listen or speak.
  3. If this is the case, the criterion is validated.