14.2 The support service meets the communication needs of people with disabilities directly or through a relay service. Is this rule respected?

Test 1 (14.2)

iOS and Android

1. Identify the presence of a support service in the application.
2. If this is the case, check that the support service can be used by all people with disabilities. It may be useful to search the application documentation to find this information. For example, if the support service is available from a telephone number, check that there are alternative means for users who have little or no access to spoken language (deaf or hard of hearing people) or who cannot use verbal language (people with aphasia). For example
   • an e-mail address or an online form;
   • instant messaging;
   • the provision of simultaneous written or visual translation of oral or audio information, or the provision of a sign language interpreter (use of a relay service).
3. If this is the case, the criterion is validated.